Why I Hate the Phone Company

August 9, 2008

I am checking my email this morning when I notice the bill for my home phone has arrived. $48.18!!! For what? Nothing, that is what. I have basic service, no features whatsoever, and have to pay extra for long distance. I am getting so screwed on this. And it’s not like this was a month were I made a lot of long distance calls or something. This is the normal amount with no long distance calls whatsoever, which by the way the whole long distance call thing is seriously antiquated and stupid. It’s like the old roaming charges on a cell phone. Who even does that anymore?

So anyway, I am finally fed up. I have been thinking of just going with a cell phone and nothing else for a long time, since we already have one of those AND it costs less than my stupid home phone AND it has way more features, but I decided to go to the phone company’s bloated website and see if I could possibly navigate through it’s horrible interface and see what the going rate is now and if they offered something different and better and cheaper than the crap I am currently paying for.

So I look and I find that they have a package with unlimited long distance and 13 features that is $40 per month. Really? A package 100 times better than what I have and 10 bucks cheaper. Sounds great until I read the fine print.

“taxes, fees, surcharges, subscriber line, extended area, installation charges, and universal service charges are extra. Calls not included in this plan are billed in one-minute increments; partial minutes are charged as full minutes.”

I’m not making this crap up, that is what it says right on the site for the whole world to see. What the heck is a universal service charge and how much is it? So basically, with all of the extra charges, I would probably wind up paying about $94 a month, instead of the advertised $40. This kind of stuff makes me want to grab them and just shake them while yelling “Knock it off!!!”. And cable TV companies do the same thing. They both need a punch in the neck.

So anyway, I am looking at this package and wondering if I should at least give it a chance. It says on the information page that this package “provides you unlimited nationwide calling plus up to 12 Custom Calling features.” Then a few paragraphs later it says “Local and Long Distance charges are provided on the same bill for your convenience.” Wow. Really? Am I lucky or what? But all of this makes it sound like it is a separate charge and not included in the $40. It’s so vague and stupid that it makes me want to, as stated earlier, punch them squarely in the neck.

It then goes on to tell me that “This plan cannot be used for long distance or local toll access”. I don’t even know what that means, but after reading through all of the fine print, it sounds like my unlimited long distance calling is being charged per use, and that I can’t use it for long distance calls. My head hurts.



7 Responses to “Why I Hate the Phone Company”

  1. so apparently there is no form or widget thingy on your whole “wordpress” page to contact you. i mean, i have your email address, cell phone number, work number, im address and home address but i was hoping to find a more passive way of letting you know i read your latest post (thanks for the glory of outlook 2007 and the superb framework of the common feeds list in vista). isn’t there just a check box i can click somewhere so we both know we’re on the same page? i just don’t want to be that guy that comments on every one of your posts when really everything that needs to be said about the phone company has already been said; that guy is annoying.

    oh, and…. first!!!!! losers… i can’t believe i finally posted first…!!!111…. wait… what?

  2. Yeah, that guy IS annoying.

  3. ok, so why is there no feed for the comments? do i really have to check back here just to see if someone also commented because that’s not happening… well, except for now.

    also, what’s up with the calendar in the right column? even if the numbers that are links weren’t such a bland color and i could actually tell which ones were active, i can’t imagine anyone ever saying, “crap, what was the title of that post back on july 5th, i wish there was an easy way to navigate by date”… you know, this is kind of like a chat room except poorly put together… either that or i don’t understand technology at all.

    third!!!!

  4. i took another look at your feed and you’ve already implemented the module so why not take advantage of it.

    http://tinyurl.com/5udev9

  5. There IS a feed for the comments, it’s hidden under the calendar. HA! And you thought it had no purpose.

  6. i’m afraid that subscribing to your last.fm feed won’t let me know when the comments are updated. i don’t know if you knew that or not.

    i’m actually leaving a comment to let you know that accessing your page without a prefix in the domain doesn’t work. that is super annoying. something is not right when “yellowjeep.net” gets me a 404.

  7. I don’t know what kind of strange foreign internet you are using there, but here it works just fine without a prefix. That’s just one of the many things that makes this country great.

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